Your Manager might not be the problem!
Dear Hospitality investors, listen before you fire that manager
Often, we lay a heavy load on a sheep and yet complain it walks slowly
Not just the staff should know, understand, and abide by hospitality ethics; a hospitality investor must also be well-versed in the industry. I think many investors have unrealistic expectations for their organization, staff, and manager because they have little or no understanding of how the industry works.
I must say, often, it is the owner or investor who is not allowing the Manager to do their work as they should; while I will not dispute the fact that some managers work way below actual expectations due to lack of experience and professional certifications, a hotel or hospitality industry owner might be the reason the staff is not effective.
The workplace culture might not be conducive to your manager! Every hospitality establishment owner must also complete a mandatory hospitality certification course before they can be licensed so they understand Operational ethics and human resources management.
If you can manage it yourself, you don't need a manager; some decisions are meant to be left to your manager, without necessarily needing your input unless you are consulted.
This is also important in the recruitment process. As a trained Tourism and Hospitality Manager, I have come to understand that one of the major problems facing the hospitality industry is having the wrong personnel, including owners of hospitality businesses.
If I were to be an adviser to the Ministry of Tourism and Hospitality, I would mandate that all owners and staff (except those who studied Hospitality as a course) should undergo and complete weeks of hospitality certification training or course.
So, before you fire that Manager, you may need to review the workplace culture, unrealistic expectations, and your understanding of the hospitality industry. Your manager might be doing everything right, but you are getting it wrong in some cases